Afriqhost...
General Terms And Conditions
Cookie Statement [v2 01/2021]

[1] Cookies and crawling

We use different cookies on our website to make it as useful to you as possible. Cookies are small text files that we put on your computer or mobile device to tell us what you want to use on our site but they do not tell us who you are. Here you can learn more about cookies and how to control or delete them. Here are the cookies that we use on our site:
Essential cookies We use a cookie to remember your login for you and what you’ve put in the shop cart. Also, we set a cookie to help you choose a preferred font size for using the site. These cookies we consider essential for the operation of our website.
External web services We use an external live chat service (using cookies to remember your session name) to deliver real time support to you should you want to.
Analytics We use Google Analytics and Facebook cookies to monitor visitor activity on our website. No personally identifying data is included in this type of reporting. We do not share information about this analysis with any third parties. Visitors can opt out of Google's advertising tracking cookie or install a browser plugin to opt out of all Google Analytics tracking software. More information about Facebook's analytics cookie is available here. We assume you are happy with this usage of cookies on this website. If you are not happy, then you should either not use this site, or delete the cookies (you can check out how to do that according to your browser here), or browse the site using your browser’s anonymous usage setting (named “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.). We currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser. Please remember that if you choose to delete the cookies or use the browser anonymously, you may find that certain sections of this website do not work properly.


Privacy Policy [v2 04/2017]

[1] Registration and use of personal data

Privacy and security are of utmost importance to AfriQhost Cloud Solutions and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
"Personal data" refers to any information relating to an identifiable individual or his or her personal identity. Personal data is collected by Afriqhost Cloud Solutions., a KE company headquartered in Muthaiga, Karura Avenue, Nairobi. The personally identifiable information that Afriqhost Cloud Solutions KE may collect from you when registering for an account includes: first and last name, postal address, phone number, email and IP address. Your registrant information will be needed for the following purposes: provision of our services to you; prevention of fraudulent transactions; billing/invoicing operations; provision of a sales/technical support service; maintenance of your account with us; dispute resolution cases; enforcement of our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; collection of aggregate statistics about use of our services; direct marketing;
Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.
Afriqhost Cloud Solutions will NOT send you any unsolicited information, including emails, except as mentioned hereby.
New customers will receive a welcome email containing information about the features provided by the Service.
Afriqhost Cloud Solutions may also send system notifications upon need, related to any upgrade, maintenance or other service issues concerning your hosting account.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
Afriqhost Cloud Solutions will keep your personally identifiable information private and will NOT share it with any unauthorized third parties.
When you use our services, we may collect information about your engagement with and utilization of our services, such as processor and memory usage, storage capacity, navigation of our services, and system-level metrics. We use this data to operate the services, maintain and improve the performance and utilization of the services, develop new features, protect the security and safety of our services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.


[1.1] LEGAL BASIS FOR PROCESSING OF PERSONAL DATA - We collect personal information from you only when:
we need your personal information to perform a contract with you (e.g. to deliver the services you have requested), or,
- The processing is in our legitimate interests and not overridden by your rights;
- We have a legitimate interest in operating our services and communicating with you as necessary to provide these services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.
***Please note that in most cases, if you do not submit the requested information, ResellersPanel will not be able to provide the requested service to you.
- In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need that information to protect your vital interests or those of some other person's.
- If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).


[2] ACCESS TO YOUR PERSONAL DATA

You may access and update your personal Information at any time from your Web Hosting Control Panel - > My Account - > Change Contact Details section.


[3] SECURITY OF YOUR PERSONAL DATA

Afriqhost Cloud Solutions is committed to protecting the security of customer collected personal information. To do so, we use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, please keep in mind that the Internet cannot be guaranteed to be 100% secure.
If Afriqhost Cloud Solutions learns of a security system breach, we may attempt to notify you and send you any available protective information to the email address that you have provided to us or by posting a notice in your Control Panel.


Data Retention & Erasure [v2 09/2018]

Data Retention and Erasure

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the contracted services to you, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information:
We may retain some of your personal information so as to detect and prevent fraud and enhance safety. For example, if we suspend an account for security reasons, we may retain certain information from that account to prevent that customer from opening a new account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing purposes.
Because we maintain our platform to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
In cases where fraudulent or otherwise illegal activity has been deemed to have occurred as determined by law enforcement or management, the information may remain in our database indefinitely in order to help facilitate the prevention of repeated abuse in the future from the offending party.


[2] Objection to Processing

In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims. By default, customers do receive any system updates, such as the newsletters, invoices and service email notifications. Customers cannot opt out of possibly receiving important system notifications, since the latter are deemed necessary for the performance of our contractual obligations to you.


Account Privacy [v3 01/2021]

PRIVACY OF YOUR ACCOUNT

We consider your registration data and the content of all your messages private and confidential. The header of the messages that you send will contain your name (e-mail address) and Internet Protocol (IP) address. We will not intentionally monitor or disclose any of your e-mail content or registration data unless we are required to do so: to enforce these Terms and Conditions, by law, to defend ourselves in any legal action, to protect our property. Since your password is essential for protecting your privacy, we encourage you to NOT share it with anyone and change it frequently. Additionally, you agree to respect the privacy and confidentiality of others.


PRIVACY OF YOUR PAYMENT DETAILS [v2 04/2017]

We use third party payment processing companies who collect and store financial information, such as your payment method (valid credit card number, type, expiration date or other financial information), and their use and storage of that information is governed by the payment processors' applicable terms of service and privacy policy. Collected billing information is used for the purposes of processing payments and fraud detection. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.
All PayPal transactions are subject to the PayPal Privacy Policy.


[1] YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the African Union Area (EEA), you have the following data protection rights:
Managing Your Information You may access and update some of your information through the Control Panel. If you have chosen to connect your account to a third-party application like Facebook, Google or Twitter, you can change your settings and remove permission for the app from the Control Panel. You are responsible for keeping your personal information up to date.
Rectification of Inaccurate or Incomplete Information You have the right to ask us to correct any inaccurate or incomplete personal information concerning you if you cannot update it yourself from within your account.
Data Access and Portability In some jurisdictions, the applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Opt-out of marketing communications You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.