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Frequently asked questions
Dedicated Servers [Questions 4]

What is a Dedicated Server?

A dedicated server is a physical machine that is available all to yourself and is not shared with any other users. Since you are the only user on the server by default, you can take advantage of its resources the way you like.Dedicated servers are typically used to host resource-intensive services or websites. Recently, dedicated servers are also used to host multiple, virtual machines.


Where can I find a cheap, dedicated server?

There are a lot of cheap, dedicated servers offered online. Some of them are cheap because they use older hardware, others are cheap because the company buys them in bulk. Whenever you see a cheap dedicated server, always make sure to check what kind of hardware it uses and see if there is any feedback about the server provider.


How many IP addresses can I purchase with a dedicated server?

We do not have limit on the number of dedicated IP addresses that can be purchased and used on a dedicated server but in order to use more than 3, you will be required to fill out and sign an IP justification form with detailed information about the purpose of each dedicated IP address on the dedicated server.


What is included in the Managed Services package for dedicated servers?

The Managed Services Package includes:
1) Backup Space for 50GB
2) Weekly OS upgrades performed by our staff
3) Server monitoring and rebooting, performed by our staff
4) Custom installation and troubleshooting for up to 30 minutes per month, performed by our staff per client’s request.

Cloud Hosting [Questions 3]

Do I need cloud hosting?

Cloud hosting is, simply put, a better version of shared web hosting, at the same cost. So, if you need shared web hosting for any project, you will most definitely be better going for a cloud hosting service.


Is there a brandable control panel?

Yes.You can set the layout of our New Intelligent Hespia Control Panel in full accordance with your brand awareness strategy. For example, you can add your own logo in the header area, enable a direct Visit Store link to your store and also select a default color that best synchronizes with your brand. Also, you will be able to select a default language for the Control Panel based on your prevailing target audience.


Can I upgrade to a more powerful plan?

If at any moment the resources of the Corporate hosting plan are not enough for you and you need more, you can switch to our most powerful package with just a few mouse clicks. The new resources will be allocated to you immediately so that you can start using them right away.

Shared Hosting [Questions 4]

What is Shared Hosting?

A shared web hosting service is a web hosting service where many websites reside on one web server connected to the Internet. This is generally the most economical option for hosting, as the overall cost of server maintenance is spread over many customers.


Does Shared Web Hosting include Email Hosting as well?

Yes. Mails are integrated with all hosting plans but we also have seperate email hosting plans that are suitable and tailored for your needs at a cheaper price compared to purchasing extended hosting plans.


Is an upgrade possible from my current Linux Shared Hosting Plan?

Yes its very possible. Visit your Client Portal Account and extend or upgrade from your current hosting plan. Upgrades are seamless without you doing any additional configurations.


Is there any money back guarantee with the Linux Web Hosting services?

We offer a 30-day money-back guarantee for all our web hosting clients. Within this period they can have a money refund. Anything beyond these 30 days is non-refundable. (Domain names do not qualify for this service, they are non-refundable once registered.)

SSL Certificates [Questions 2]

What is SSL Certificates?

An SSL certificate is a type of digital certificate that provides authentication for a website and enables an encrypted connection. These certificates communicate to the client that the web service host demonstrated ownership of the domain to the certificate authority at the time of certificate issuance.


SSL certificate benefits

They are used to encrypt the connection between the visitor and the website, which is vital if the owner of the store plans to accept credit card payments. An SSL certificate will ensure that all the data sent from the user to the host server will be encrypted and can be read by the server only.

Cloud VPS [Questions 4]

Do the Virtual Private Servers have a backup policy?

Yes. Every week, we will perform a complete backup of your VPS container. We’ll maintain two complete backups of your website data (web files, SQL databases, emails, etc.) and of all server changes (PHP config modifications, Apache config changes, custom Apache server modules, etc.). This means that in the event of a force-majeure problem with the server, you will be able to recover any data from the past two weeks.


What are the benefits of Cloud VPS?

1) Routine Hardware Tests -We perform hardware stress tests in the course of seven days so as to reduce any potential threat. Then we perform CPU tests for another two days to make sure that all CPU and motherboard elements are running well.And finally – we test the read/write performance of the SSDs.
2) Spare Components -We keep all types of spare server components, so we can quickly replace a corrupted component in the event of a memory / CPU / SSD / motherboard / chassis / RAID controller breakdown. We also maintain spare servers so as to quickly react in the event of more severe server issues. To minimize potential downtime, we’ll simply migrate all the SSDs to a new spare server, while inspecting which component is broken and needs to be replaced.


Does VPS Offer Security protection against threats?

Yes.ModeSecurity Firewall. This is a firewall that protects web applications from hacker attacks. We have configured the firewall to prevent all common website attacks automatically. By default, ModSecurity is enabled for all hosts, but you can disable it for any website that you want.


What type of support do you offer?

If you have a problem with your OpenVZ VPS, we are here to help you. For instance, if your VPS is running out of memory or is being overloaded – we will advise you how to lower the memory/CPU usage, or if you have any network problems – we will try to solve them for you. Also, we offer support for any of our pre-installed software applications. Please keep in mind that we do not support CMS/PHP script debugging.